Remote Reference Intake Specialist

HRS Talent Solutions; Alaska; Remote; USD 31,000 - 33,000; Full time

Job summary

HRS Talent Solutions is seeking a Reference Number Intake Assistant to manage case references in a remote setting. You will link online forms to existing records, verify details, and ensure privacy.

No previous case-management experience is required; customer service or office administration background is useful. The position offers either full-time hours or part-time hours with a pay rate of $22.50–$24.00 per hour, remote from a private home office.

Qualifications

• No prior case management experience required.
• Customer service or office administration background helpful but not required.

Responsibilities

• Read assigned web-forms and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when allowed by process.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Skills

Customer service

Job description

HRS Talent Solutions is seeking a Reference Number Intake Assistant to manage case references in a remote setting. You will link online forms to existing records, verify details, and ensure privacy.

No previous case-management experience is required; customer service or office administration background is useful. The position offers either full-time hours or part-time hours with a pay rate of $22.50–$24.00 per hour, remote from a private home office.