Reference Number Intake Assistant

HRS Talent Solutions; Alaska; Remote; USD 31,000 - 33,000; Full time

Job summary

HRS Talent Solutions is seeking a Reference Number Intake Assistant to manage case references in a remote setting. You will link online forms to existing records, verify details, and ensure privacy.

No previous case-management experience is required; customer service or office administration background is useful. The position offers either full-time hours or part-time hours with a pay rate of $22.50–$24.00 per hour, remote from a private home office.

Qualifications

• No prior case management experience required.
• Customer service or office administration background helpful but not required.

Responsibilities

• Read assigned web-forms and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when allowed by process.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Skills

Customer service

Job description

Reference Number Intake Assistant

2026-10-20 HRS Talent Solutions all cities, AK

Description:

Customer Service | Reference Intake | Remote | Full-time or part-time | 22.50–24.00 per hour

One Number, The Right Request

People often reply to an earlier service message with a reference number, but that reply does not automatically land in the correct record. This remote intake position helps connect incoming online forms and emails to an existing case. You would check the supplied number, compare the permitted identifying details, update the record when the match is clear, and ask for help when it is not. You will not open another person's case simply because a number looks familiar.

A private home office or suitable alternative supports careful handling of messages. The employer will explain its equipment and coverage expectations.

A mistyped digit can lead to the wrong file. If a number does not return a match, read the rest of the message and follow the employer's lookup procedure. If two requests share a customer's name, use the approved identifiers rather than choosing the newest one. When the message raises a new issue in addition to the old one, keep that distinction visible for the reviewer. A correct link saves time for both the customer and the support team.

This is office administration that underpins customer service. A customer may simply want to know whether a reply was received. You can acknowledge its receipt once the proper record is found, without promising that a substantive request has been approved. If a message contains personal details beyond what the intake team needs, use only the secure fields and channels the employer provides.

Daily Activities

• Read assigned web-form and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when the employer's process permits it.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

No previous case management employment is necessary. Customer service or office administration background is useful but optional. The company will teach the reference format, lookup procedure, privacy rules, and escalation point. You should be comfortable with online records, careful with numbers, and willing to stop when a match is uncertain.

Application Details

You may have relevant experience matching forms, tracking requests, or checking an identifier before making a change. An example from school or volunteering can show the same attention. Training is provided for beginners. Applicants invited to the next stage may be asked to apply on the company's website. It will explain the reference system to selected candidates.