Remote Real Estate Closing Support Specialist

SouthState Bank Corporation; Montgomery (AL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to provide critical operational support throughout the real estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions.

The role emphasizes building strong lender relationships, delivering excellent internal customer service, and maintaining accuracy in a fast-paced environment.

Qualifications

• High School Diploma required; college degree in related field preferred.
• Proficient with MS Word, Excel, Adobe, and Outlook.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Build rapport and elicit request/details from Support Team Lenders and Customers.
• Interact courteously with managers, coworkers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• Multitask in a fast-paced environment with a high level of accuracy.
• Respond to and resolve support requests within established SLAs including loan closing questions and tax/title related queries.
• Document all pertinent information accurately and completely.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma

College degree in related field (preferred)

Tools

Microsoft Word

Excel

Adobe

Outlook

Job description

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to provide critical operational support throughout the real estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions.

The role emphasizes building strong lender relationships, delivering excellent internal customer service, and maintaining accuracy in a fast-paced environment.