Consumer Loan Closing Support Specialist - Remote in FL, GA, AL, SC, NC, VA, TX,CO

SouthState Bank Corporation; Montgomery (AL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to provide critical operational support throughout the real estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions.

The role emphasizes building strong lender relationships, delivering excellent internal customer service, and maintaining accuracy in a fast-paced environment.

Qualifications

• High School Diploma required; college degree in related field preferred.
• Proficient with MS Word, Excel, Adobe, and Outlook.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Build rapport and elicit request/details from Support Team Lenders and Customers.
• Interact courteously with managers, coworkers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• Multitask in a fast-paced environment with a high level of accuracy.
• Respond to and resolve support requests within established SLAs including loan closing questions and tax/title related queries.
• Document all pertinent information accurately and completely.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma

College degree in related field (preferred)

Tools

Microsoft Word

Excel

Adobe

Outlook

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. Consumer real estate loans include but not limited to HELOCs, Manufactured Home without Land, HELOC and Mortgage Modification Products.

A Consumer Loan Closing Support Specialist is known for operational excellence, reliability, and strong lender relationships.

Responsibilities

• Build rapport and elicit request/issues details from Support Team Lenders and Customers.
• Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service.
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.
• Document all pertinent employee identification information, including name, contact information and nature of request or issue.
• Build rapport and elicit request/issues details from Support Team Lenders and Customers.
• Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High School Diploma Required; College Degree in Related Field is Preferred
• Microsoft Word, Excel, Adobe, and Outlook.
• This position requires a large amount of time in front of a computer with multiple monitors; Must be able to efficiently access and interpret information on computer screens, documents, and reports.
• Computer Knowledge: Possesses basic computer knowledge and the ability to learn other software utilized within the Department, as well as any new software programs implemented by The Bank.
• Customer Service - Provide a high level of service to internal and external customers.
• Ability to thrive in the fast-paced environment of the Consumer Loan Closing Lender Support Team.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Ability to work under minimal supervision while performing duties.
• Ability to follow documented procedures.
• Ability to independently research information to locate and answer support questions when documented procedures are not available.
• TRAINING REQUIREMENTS/CLASSES: Required annual compliance training, New Employee Orientation, Complete the Consumer Loan Closing Lender Support Team Onboarding training plan, and additional relevant training identified by Management.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.

Location

Office : This position reports to a physical Company location, and the setting will be a typical office environment.

Remote or hybrid : For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

While the anticipated deadline for the job posting is 11-29-2026,

Equal Opportunity Employer, including disabled/veterans.