Consumer Loan Closing Support Specialist - Remote in FL, GA, AL, SC, NC, VA, TX,CO

SouthState Bank; Virginia Beach (VA); Hybrid; USD 43,000 - 69,000; Full time

Job summary

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to assist in the Real Estate loan closing process, ensuring accuracy, compliance, and a smooth borrower experience from approval to funding.

You will work with Lenders, Underwriters, Processors and Closers to resolve issues and support timely closings across multiple states.

Qualifications

• High School Diploma required; College Degree preferred.
• 1–3 years experience with consumer real estate loans and loan documentation.
• Knowledge of NewGen is preferred but not required.

Responsibilities

• Build rapport with lenders and customers and elicit details.
• Provide exceptional internal customer service to support borrower experience.
• Respond to and resolve requests within SLAs (e.g., disclosures, title, HUD/closing).
• Document pertinent information (names, contact details) and escalate when needed.
• Prioritize requests and adapt to changing timelines.

Skills

Time management

Communication

Customer service

Independent work

Teamwork

Problem solving

Education

High School Diploma

College degree preferred

Tools

Microsoft Word

Excel

Adobe

Outlook

NewGen

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward‑thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SummaryThe Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. Consumer real estate loans include but not limited to HELOCs, Manufactured Home without Land, HELOC and Mortgage Modification Products. This role partners closely with Lenders, Underwriters, Processors and Closers to resolve issues, and deliver a smooth, compliant borrower experience from approval through funding. A Consumer Loan Closing Support Specialist is known for operational excellence, reliability, and strong lender relationships.Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO).

Duties & Responsibilities

Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co‑workers, and customers.Provide exceptional internal customer service while supporting a positive borrower experienceAbility to multitask in a fast‑paced environment, while ensuring a high level of accuracy and providing exceptional customer service.Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.Document all pertinent employee identification information, including name, contact information and nature of request or issueBuild rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co‑workers, and customers.Provide exceptional internal customer service while supporting a positive borrower experiencePrioritize and schedule requests/issues. Escalate requests/issues (when required) to the appropriate department.Alert management to emerging trends in requests or incidentsAccept Other Duties as Assigned

Education Requirements

High School Diploma Required; College Degree in Related Field is Preferred

Minimum Experience

One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required; Loan Processing and/or Closing with Real Estate Transactions is Preferred

Licenses & Certifications

Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is Preferred, but not Required

Additional Physical Demands

This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time. Must be able to efficiently access and interpret information on computer screens, documents, and reports.

Knowledge, Skills, & Abilities

Exceptional time management and organizational skillsExcellent communication skillsComputer Knowledge: Possesses basic computer knowledge and the ability to learn other software utilized within the Department, as well as any new software programs implemented by The Bank.Flexibility: Be able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlinesCustomer Service – Provide a high level of service to internal and external customers.Ability to work Independently and in a Team Environment.Ability to thrive in the fast‑paced environment of the Consumer Loan Closing Lender Support Team.Ability to solve problems and appropriately elevate issues when necessary.Basic math skills.Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures.Exceptional interpersonal skills, with a focus on rapport‑building, listening and questioning skills.Ability to work under minimal supervision while performing duties.Ability to follow documented procedures.Ability to independently research information to locate and answer support questions when documented procedures are not available.

Training Requirements/Classes

Required annual compliance training, New Employee Orientation, Complete the Consumer Loan Closing Lender Support Team Onboarding training plan, and additional relevant training identified by Management.

Physical Demands and Work Environment

Physical DemandsAbility to communicate in person, on the phone, and through electronic channelsAbility to use a computer on a frequent basis, including typing and sustained attention to a monitorAbility to sit, walk, and/or stand for extended periods of timeAbility to bend and reach

Office

This position reports to a physical Company location, and the setting will be a typical office environment

Remote or hybrid

For remote or hybrid positions, a secure and distraction‑free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $43,468.00 - $69,437.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 11‑29‑2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Benefits

Benefits | SouthState CareersEqual Opportunity Employer, including disabled/veterans.