Remote Consumer Real Estate Closing Specialist

SouthState Bank Corporation; Tallahassee (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to provide essential operational support throughout the real estate loan closing process, including HELOCs, manufactured homes, and modification products. The role emphasizes accuracy, compliance, and superior borrower experience in a fast-paced environment.

Responsibilities include building rapport with lenders and customers, handling a variety of closing-related questions, and ensuring timely SLA-based responses.

Qualifications

• High School Diploma required; college degree in related field preferred.
• Proficiency in Word, Excel, Adobe, and Outlook.

Responsibilities

• Build rapport and elicit request/issues from Support Team Lenders and Customers.
• Interact courteously with managers, co-workers, and customers.
• Provide exceptional internal customer service to support a positive borrower experience.
• Multitask in a fast-paced environment while maintaining high accuracy and service quality.
• Respond and resolve support requests within SLAs (e.g., title, disclosures, insurance, closing questions).
• Document all pertinent employee information and nature of requests/issues.
• Take ownership of tasks and challenges in the operation of the position.
• Accommodations may be provided for individuals with disabilities.

Skills

Customer Service

Communication

Multitasking

Attention to detail

Education

High School Diploma

College Degree

Tools

Microsoft Word

Excel

Adobe

Outlook

Job description

SouthState Bank Corporation is seeking a Consumer Loan Closing Support Specialist to provide essential operational support throughout the real estate loan closing process, including HELOCs, manufactured homes, and modification products. The role emphasizes accuracy, compliance, and superior borrower experience in a fast-paced environment.

Responsibilities include building rapport with lenders and customers, handling a variety of closing-related questions, and ensuring timely SLA-based responses.