Remote-Ready Service Delivery Manager

Thomson Reuters; Houston (TX); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible work arrangements

Mental Health Days

401k with company match

Tuition Reimbursement

Job summary

Thomson Reuters in Houston is seeking a Service Delivery Manager to oversee support and consulting services for assigned clients using C-Track solutions in production environments.

You will manage SLAs, build client relationships, coordinate with internal teams, and ensure high customer satisfaction while aligning service delivery with business goals; travel 10–20% as needed. This role requires strong communication, leadership, and problem-solving skills in a fast-paced enterprise setting.

Qualifications

• Bachelor's Degree in a related field.
• 2+ years' experience in a service delivery management role.
• Ability to interact professionally with executives, managers and SMEs.
• Highly organized with problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.
• Ability to work with virtual teams to successfully deliver service.
• Independent in a fast-paced environment.
• Ability to work under pressure in a demanding environment.
• Experience with managing technical policies in the software development lifecycle.
• Excellent written and verbal communication skills.

Responsibilities

• Manages the support and consulting services engagement with assigned clients using C-Track solutions in a production environment.
• Manage SLAs and deliver on service level agreements with clients.
• Build and maintain relationships with clients and third-party partners.
• Balance client advocacy with business goals to deliver value.
• Be accountable for customer satisfaction within assigned clients.
• Follow up to monitor satisfaction and respond quickly to requests.
• Develop understanding of product offerings and align with customer requirements.
• Coordinate with test and evaluation groups to identify service issues.
• Understand corporate goals and ensure operational standards are applied.
• Travel required as needed (10-20%).

Skills

Service delivery management

Client relation management

Communication skills

Problem solving

Time management

Leadership

Education

Bachelor's Degree in a related field

Tools

C-Track

Job description

Thomson Reuters in Houston is seeking a Service Delivery Manager to oversee support and consulting services for assigned clients using C-Track solutions in production environments.

You will manage SLAs, build client relationships, coordinate with internal teams, and ensure high customer satisfaction while aligning service delivery with business goals; travel 10–20% as needed. This role requires strong communication, leadership, and problem-solving skills in a fast-paced enterprise setting.