Service Delivery Lead for Client Solutions

Thomson Reuters; New York (NY); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Headspace app

Tuition reimbursement

401k plan with match

Employee Stock Purchase Plan

Job summary

Thomson Reuters in the United States is seeking a Service Delivery Manager to oversee production support and consulting engagements for C-Track solutions. You will collaborate with client stakeholders and internal teams to meet SLAs and deliver value.

The role emphasizes strong relationship building, process optimization, and effective communication across diverse groups. This position offers hybrid work, competitive benefits, and opportunities to influence service delivery practices within a

Qualifications

• Bachelor's degree required; 2+ years in service delivery management.
• Ability to interact professionally with executives and SMEs and facilitate consensus.
• Knowledge of service delivery, operations management and customer service.
• Highly organized with problem solving, prioritization, and risk management.
• Ability to work with virtual teams to deliver services.
• Effective under pressure in a fast-paced environment.
• Experience with managing policies in the software development lifecycle.
• Clear written and verbal communication.

Responsibilities

• Manage support and consulting engagements with clients using C-Track solutions in production.
• Execute and manage SLAs with assigned clients.
• Build and maintain relationships with clients and third-party partners.
• Balance client advocacy with business goals to deliver value.
• Ensure customer satisfaction and monitor feedback.
• Coordinate with teams to test, validate, and deploy applications.
• Travel 10-20% as needed.
• Apply best practices to service delivery outcomes.

Skills

Service delivery management

Stakeholder management

Problem solving

Communication skills

Virtual teams

Time management

Risk management

Analytical skills

Education

Bachelor's Degree in related field

Job description

Thomson Reuters in the United States is seeking a Service Delivery Manager to oversee production support and consulting engagements for C-Track solutions. You will collaborate with client stakeholders and internal teams to meet SLAs and deliver value.

The role emphasizes strong relationship building, process optimization, and effective communication across diverse groups. This position offers hybrid work, competitive benefits, and opportunities to influence service delivery practices within a