Client Success & Service Delivery Lead

Thomson Reuters; Eagan (MN); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexibility

Career growth

Benefits

Culture

Social impact

Real-world impact

Job summary

Thomson Reuters is seeking a Service Delivery Manager to oversee support and consulting engagements for assigned clients using C-Track solutions, ensuring SLA delivery and strong client relationships. The role emphasizes collaboration with stakeholders and internal teams to align services with business goals.

The position requires a Bachelor's degree and 2+ years in service delivery, with travel up to 20%. Hybrid work options are available in the United States, along with a comprehensive

Qualifications

• Bachelor's degree in a related field required.
• 2+ years in a service delivery management role.
• Strong communication with executives and subject matter experts.
• Ability to manage virtual teams and deliver services.
• Experience with software development lifecycle policies.
• Customer-focused with strong problem solving and analytics.

Responsibilities

• Manage support and consulting services engagements for assigned clients.
• Deliver on service level agreements with clients.
• Build and maintain relationships with clients and partners.
• Balance client advocacy with business goals to maximize value.
• Ensure customer satisfaction and monitor feedback.
• Travel 10-20% as needed.

Skills

Client management

Service delivery

Stakeholder engagement

Cross-functional collaboration

Problem solving

Communication skills

Time management

Risk management

Leadership

Policy knowledge (SDLC)

Education

Bachelor's Degree in related field

Job description

Thomson Reuters is seeking a Service Delivery Manager to oversee support and consulting engagements for assigned clients using C-Track solutions, ensuring SLA delivery and strong client relationships. The role emphasizes collaboration with stakeholders and internal teams to align services with business goals.

The position requires a Bachelor's degree and 2+ years in service delivery, with travel up to 20%. Hybrid work options are available in the United States, along with a comprehensive