Remote-Ready Senior Program Operations Leader

Orsini Healthcare; Elk Grove Village (IL); Hybrid; USD 87,000 - 118,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with employer match

Accident and Critical Illness coverage

Company-paid life insurance options

Generous PTO and holidays

Tuition reimbursement

Job summary

Orsini Rare Disease Pharmacy Solutions is seeking a Sr. Program Operations Manager to join the Program Management team.

This role partners with EVP, Trade, and Directors to provide structure, resources, and analytical support for high-quality program performance. The role oversees workload management, onboarding, assignment balancing, and workflow efficiencies, while sharing insights across programs and promoting continuous improvement.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, or related field, and/or equivalent experience.
• 5+ years of progressive experience in account management, program management, client services, or operations.
• Experience building or maintaining workload, capacity, or resource-planning models.
• Experience developing and delivering onboarding or training content.

Responsibilities

• Document, maintain, and apply standards for program execution, including service expectations, reporting cadences, and quality benchmarks.
• Partner with Account Management Directors to identify performance gaps and program opportunities, and support the implementation of improvement plans.
• Track and report on key performance indicators (KPIs) for program health, analyst productivity, and deliverable quality; investigate variances and recommend corrective actions.
• Maintain and enhance the workload tracking model to provide visibility into analyst capacity, assignments, and utilization across programs.
• Recommend and coordinate analyst assignments and rebalancing based on program complexity, volume, priority, and contractual requirements.
• Analyze workload trends to forecast staffing needs tied to new program launches, program growth, and seasonal demand; provide data and analysis to support leadership headcount decisions.
• Identify workload conflicts and competing priorities, recommend solutions, and elevate to leadership when needed.
• Coordinate and deliver the analyst onboarding program, adapting existing materials to bring new analysts to full productivity efficiently and consistently.
• Develop and update training content covering program requirements, systems and tools, reporting, compliance expectations, and professional skills.
• Coordinate ongoing cross-training to support resource flexibility and coverage across programs.
• Maintain a library of training materials, standard operating procedures (SOPs), and job aids, ensuring content remains current.
• Assess analyst skill gaps, recommend targeted training, and provide input to managers on analyst development needs.

Skills

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree in Business, Healthcare Administration, Operations, or related field

Tools

Microsoft Excel

Power BI

Tableau

Job description

Orsini Rare Disease Pharmacy Solutions is seeking a Sr. Program Operations Manager to join the Program Management team.

This role partners with EVP, Trade, and Directors to provide structure, resources, and analytical support for high-quality program performance. The role oversees workload management, onboarding, assignment balancing, and workflow efficiencies, while sharing insights across programs and promoting continuous improvement.