Impactful Remote Specialty Pharmacy Program Analyst

Orsini; Illinois; On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical insurance

401k with employer match

PTO and holidays

Tuition reimbursement

Job summary

Orsini Rare Disease Pharmacy Solutions is seeking a Specialty Pharmacy Program Analyst to support manufacturer programs and therapies. You will serve as the key contact with manufacturers, HUB, and care teams to ensure timely status updates.

The role demands urgency, collaboration, and the ability to manage escalations, orders, and reporting while maintaining strong relationships with prescribers, patients, and internal teams.

Qualifications

• Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy.
• In lieu of a degree, 8+ years of directly related experience will be considered.
• Must have experience working in manufacturer settings and/or with manufacturer account representatives.
• Excellent verbal and written communication skills
• Intermediate knowledge of Microsoft Excel Required
• Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
• Ability to work well in a team environment and provide support to other team members.
• Ability to be detailed oriented and flexible to changing priorities.
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
• Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
• Ability to multitask and deliver on tight deadlines.
• Ability to work well in a fast-paced environment.

Responsibilities

• Provide concise and accurate patient status information to assigned manufacturers.
• Collaborates with internal SPP teams or team members to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
• In conjunction with Program Manager, leads weekly calls with manufacturer.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
• Attend scheduled manufacturer, program manager and therapy team meetings.
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.

Skills

Excellent verbal and written comms

Microsoft Excel

Customer service

Team collaboration

Detail oriented

Multitasking

Education

Bachelor’s degree required or 8+ years related experience

Tools

Excel

Job description

Orsini Rare Disease Pharmacy Solutions is seeking a Specialty Pharmacy Program Analyst to support manufacturer programs and therapies. You will serve as the key contact with manufacturers, HUB, and care teams to ensure timely status updates.

The role demands urgency, collaboration, and the ability to manage escalations, orders, and reporting while maintaining strong relationships with prescribers, patients, and internal teams.