Remote Specialty Pharmacy Program Analyst

Orsini Healthcare; Elk Grove Village (IL); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

PTO, Holiday Pay, Floating Holidays

Tuition Reimbursement

Job summary

Orsini Rare Disease Pharmacy Solutions seeks a Specialty Pharmacy Program Analyst to support assigned manufacturer programs and therapies. You will be a key contact interfacing with manufacturers, HUB, case management, prescribers, and patients to ensure program requirements are met.

The role requires urgency in answering inquiries, concise patient status updates, and collaboration with the therapy team to manage orders and escalations while maintaining strong manufacturer relationships.

Qualifications

• Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy.
• In lieu of a degree, 8+ years of directly related experience will be considered.
• Must have experience working in manufacturer settings and/or with manufacturer account representatives.

Responsibilities

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
• Collaborates with internal SPP teams or team members to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
• Lead weekly calls with manufacturer in conjunction with Program Manager.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls.
• Identify patients with potential delay and create strategy to expedite or escalate to management as necessary.
• Attend scheduled manufacturer, program manager and therapy team meetings.
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Team collaboration

Prioritization

Multitasking

Education

Bachelor’s degree

8+ years of related experience

Tools

Microsoft Excel

Job description

Orsini Rare Disease Pharmacy Solutions seeks a Specialty Pharmacy Program Analyst to support assigned manufacturer programs and therapies. You will be a key contact interfacing with manufacturers, HUB, case management, prescribers, and patients to ensure program requirements are met.

The role requires urgency in answering inquiries, concise patient status updates, and collaboration with the therapy team to manage orders and escalations while maintaining strong manufacturer relationships.