Remote Senior Account Manager — Strategic Cloud & Growth

CloudFirst; Melville (NY); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

4% 401(k) company match with immediate

Flexible Time Off (FTO)

Comprehensive health benefits

Job summary

CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider helping midsize enterprises modernize operations and accelerate growth. The Senior Account Manager owns 50-75 strategic accounts, ensuring 100% net revenue retention and adding $5,000 in net new monthly recurring revenue through upsell and expansion.

This is a consultative, relationship-led role in a remote work environment.

Qualifications

• Bachelor’s degree preferred but not required.
• 5+ years in account management, customer success, or B2B sales with quota.
• Experience in a managed services, cloud, MSP, or IT infrastructure environment required.
• Experience co-selling with technology vendors or channel partners preferred.
• Advanced Salesforce experience managing accounts, pipeline, and forecast.

Responsibilities

• Own strategic accounts and act as the primary relationship owner.
• Maintain quarterly business reviews and renewals.
• Lead retention and recovery plans for at-risk accounts.
• Drive $5,000 in net new MRR monthly through upsell and expansion.
• Coordinate with Solution Architects, Marketing, and partners to deliver services.
• Maintain pipeline and accurate forecast in Salesforce.

Skills

Consultative selling

Executive presence

Negotiation

Sales forecasting

Relationship management

Education

Bachelor’s degree preferred

Tools

Salesforce

MEDDPICC

Job description

CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider helping midsize enterprises modernize operations and accelerate growth. The Senior Account Manager owns 50-75 strategic accounts, ensuring 100% net revenue retention and adding $5,000 in net new monthly recurring revenue through upsell and expansion.

This is a consultative, relationship-led role in a remote work environment.