Remote-Ready Information Systems Support Specialist I

American Heritage Credit Union; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Health benefits

401(k) with company match

Growth opportunities

Job summary

American Heritage Credit Union is seeking an Information Systems Support Specialist I to support members and staff by troubleshooting hardware and software issues and handling Symitar-based processing tasks.

You will maintain BytePro, PCFS, and Closer's Choice databases, perform daily Symitar functions, and coordinate with third-party vendors to resolve problems efficiently. The role may require on-site hours with potential remote work.

Qualifications

• Two years of experience troubleshooting PC hardware and software.
• Associate's degree in a computer-related field or equivalent work experience.
• Strong knowledge of Symitar, MS Office, MS Project and Windows.
• Judgment to apply established practices to novel situations.

Responsibilities

• Maintain Symitar system databases, printers, and software.
• Perform daily Symitar functions including ACH processing, share draft processing, MasterCard processing, STAR processing; set up overnight processing.
• Answer and route user requests for hardware, software, networking issues with clear communication.
• Setup and run month-end processes and generate reports.
• Maintain communication with third-party vendors (e.g., FIS, Interpro, Symitar).
• Create and maintain documentation.
• Work on-site with occasional remote capabilities.

Skills

Symitar

MS Office

MS Project

Windows

Education

Associate degree or two years college (computer-related)

Job description

American Heritage Credit Union is seeking an Information Systems Support Specialist I to support members and staff by troubleshooting hardware and software issues and handling Symitar-based processing tasks.

You will maintain BytePro, PCFS, and Closer's Choice databases, perform daily Symitar functions, and coordinate with third-party vendors to resolve problems efficiently. The role may require on-site hours with potential remote work.