IS Support Specialist I

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with company match

Job summary

American Heritage Credit Union is seeking an Information Systems Support Specialist I to perform Symitar processing and troubleshoot hardware and software problems for members and staff.

The role requires two years of PC troubleshooting experience, an Associate's degree or two years of college, and strong MS Office and Symitar knowledge. The position supports on-site operations with rotating evening and Saturday hours.

Qualifications

• Two years of experience troubleshooting PC hardware and software.
• Education equivalent to two years of college or an Associate's degree in a computer-related field.

Responsibilities

• Troubleshoot PC hardware and software issues for users.
• Maintain Symitar system databases, printers and software.
• Handle incoming requests via phone, email, and in person and guide users through diagnostic steps.

Skills

PC Troubleshooting

Interpersonal skills

MS Office

Education

Associate's degree or 2-year college

Tools

Symitar

MS Project

Windows

Job description

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Information Systems Support Specialist I. This position performs processing using Symitar functions and troubleshoots software and hardware problems for users.

REQUIREMENTS/DUTIES

• Professional, well-developed interpersonal skills essential for servicing members and staff while projecting a positive image as a representative of the Credit Union.
• Maintain BytePro, PCFS, and Closer's Choice system databases, printers and software.
• Perform daily Symitar functions including ACH processing, share draft processing, MasterCard processing, STAR processing. Set up all overnight processing.
• Maintain Symitar system databases, printers and software.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interview user to collect information about problem and lead user through diagnostic procedures to determine source of problem.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to technical staff.
• Setup and perform the month-end process.
• Maintain constant communication with STAR/InterPro system.
• Set up and run computer-generated reports.
• Maintain constant communication with third-party vendors (e.g. FIS, Interpro, Symitar).
• Maintain current hardware/servers (e.g. Online Teller, Vysym, Symitar).
• Create and maintain documentation.
• Ability to work offsite or remotely without direct support.

QUALIFICATIONS:

• At least two years of experience of troubleshooting PC issues involving hardware and software problems. Experience with Microsoft products also required.
• Requires education equivalent to two years of college or an Associate's degree in a computer related field, or equivalent work experience.
• Work requires advanced working knowledge of Symitar, MS Office, MS Project & Windows.
• Work requires extensive knowledge of computer hardware and software, particularly Microsoft and Symitar products.
• Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.

WORK HOURS

• Full time position - Must be available rotating evening and Saturday hours.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.