Remote-Ready Digital Banking Specialist

MCI; Garden City (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

MCI in Savannah, GA seeks a detail-oriented Virtual Banker to support clients through digital banking channels. You will handle inquiries, process transactions, and guide customers on banking products via phone, chat and email from a remote/onsite hybrid environment.

The ideal candidate has 1–2 years in banking or customer service, strong communication and computer literacy, and familiarity with digital banking tools.

Qualifications

• High School Diploma or GED required.
• 1–2 years in banking or customer service.
• Strong communication and computer literacy.
• Familiarity with digital banking platforms and tools.
• Able to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through phone, chat, and email.
• Assist clients with account access, digital banking tools, and online transactions.
• Support bill payments, fund transfers, and account updates.
• Identify customer needs and recommend suitable banking products.
• Ensure compliance with security protocols and regulatory standards.
• Escalate complex issues to appropriate departments when necessary.

Skills

HS Diploma

Banking experience

Communication skills

Digital banking tools

Multitasking

Job description

MCI in Savannah, GA seeks a detail-oriented Virtual Banker to support clients through digital banking channels. You will handle inquiries, process transactions, and guide customers on banking products via phone, chat and email from a remote/onsite hybrid environment.

The ideal candidate has 1–2 years in banking or customer service, strong communication and computer literacy, and familiarity with digital banking tools.