Remote Bank Call Center Specialist

MCI; Savannah (GA); Remote; USD 19,000 - 25,000; Full time

Job summary

MCI, a fast-growing tech-enabled business services company, is hiring Bank Call Center Representatives for a remote role serving customers nationwide from Savannah, GA. You will assist customers with banking inquiries and transactions, delivering secure, accurate and friendly service while upholding a positive experience.

Responsibilities include handling calls, documenting interactions in systems, meeting productivity and quality targets, and protecting customer confidentiality.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

18+ years old

Education

High school diploma or GED

Tools

CRM software

Job description

MCI, a fast-growing tech-enabled business services company, is hiring Bank Call Center Representatives for a remote role serving customers nationwide from Savannah, GA. You will assist customers with banking inquiries and transactions, delivering secure, accurate and friendly service while upholding a positive experience.

Responsibilities include handling calls, documenting interactions in systems, meeting productivity and quality targets, and protecting customer confidentiality.