Digital Banking Care Specialist — Hybrid/Remote

EagleBank; Bethesda (MD); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Maternity and parental leaves

Wellness discounts

Healthcare premium sharing

HSA employer funding

100% 401(k) matching up to 4%

Job summary

EagleBank in Bethesda, MD is seeking a Digital Branch Customer Care Representative to provide prompt support across digital accounts, mobile banking, and related services.

You will deliver high-quality service with clear communication and timely resolutions to reinforce customer satisfaction and loyalty.

Requirements include a HS Diploma, 2 years call center or branch operations experience in a financial institution, and proficiency in banking products.

Qualifications

• HS Diploma or GED or equivalent.
• 2 years of inbound/outbound call center or branch ops in a financial institution.
• Proficient knowledge of banking products, policies and services.
• Adaptable, self-motivated and able to work independently.
• Strong computer and MS Office skills.

Responsibilities

• Deliver prompt, accurate support to Digital Branch customers across digital accounts and mobile banking.
• Maintain high-quality service through clear communication, timely resolution, and seamless experiences.

Skills

Call center experience

Banking products knowledge

Advanced problem solving

Independence

Computers & browsers

MS Office

Education

HS Diploma

Tools

MANTL

FIS D1Flex

Job description

EagleBank in Bethesda, MD is seeking a Digital Branch Customer Care Representative to provide prompt support across digital accounts, mobile banking, and related services.

You will deliver high-quality service with clear communication and timely resolutions to reinforce customer satisfaction and loyalty.

Requirements include a HS Diploma, 2 years call center or branch operations experience in a financial institution, and proficiency in banking products.