Remote-Ready Chapter Ops & Engagement Manager

Community Associations Institute; West Falls Church (VA); On-site; USD 75,000 - 78,000; Full time

Job summary

Community Associations Institute seeks a Manager, Chapter Operations & Engagement to be the primary contact for a portfolio of state chapters, delivering operational support, training, resources, and guidance to chapter staff and volunteers to ensure effective chapter management and strong member experiences.

The role is based at CAI's Falls Church, VA headquarters, focusing on training programs, templates, tools, and cross-department coordination to support chapter initiatives and nationwide

Qualifications

• Bachelor's degree in business administration, organizational management, or related field.
• 3–5 years of experience in association management, chapter relations, training, operations, or a related field.
• Strong communication, facilitation, customer service, and relationship management skills.
• Ability to manage multiple priorities, respond quickly, and follow through in a high-volume environment.
• Comfort using technology platforms for training, communication, collaboration, and reporting.

Responsibilities

• Serve as the main contact for assigned chapters, providing day-to-day communication, issue resolution, coaching, and operational support.
• Support chapters during staffing transitions, capacity challenges, or other operational needs.
• Deliver and coordinate chapter training programs, virtual learning sessions, peer groups, and leadership workshops.
• Develop, modernize, and maintain chapter templates, tools, resources, and communication channels.
• Coordinate with internal departments to support chapter-related initiatives, communications, technology solutions, and service improvements.
• Track chapter trends, recurring issues, training needs, and engagement opportunities; provide updates and recommendations to the Director.

Skills

Communication

Facilitation

Customer service

Relationship management

Multitasking

Education

Bachelor's degree in business/organizational management

Job description

Community Associations Institute seeks a Manager, Chapter Operations & Engagement to be the primary contact for a portfolio of state chapters, delivering operational support, training, resources, and guidance to chapter staff and volunteers to ensure effective chapter management and strong member experiences.

The role is based at CAI's Falls Church, VA headquarters, focusing on training programs, templates, tools, and cross-department coordination to support chapter initiatives and nationwide