Chapter Engagement & Operations Leader

Community Associations Institute; United States; A distancia; USD 75.000 - 78.000; Jornada completa

Descripción de la vacante

Community Associations Institute (CAI) is seeking a Manager of Chapter Operations & Engagement to serve as the primary contact for an assigned portfolio of state chapters. The role provides operational support, training, resources, and guidance to chapter staff and volunteer leaders to ensure compliant operations and a strong member experience.

The position oversees training programs, templates, and tools; coordinates with internal departments and tracks chapter trends to inform leadership.

Formación

• Bachelor’s degree in business administration, organizational management, or related field.
• 3–5 years in association management, chapter relations, training, operations, or related field.
• Strong communication, facilitation, customer service, and relationship management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Comfort using technology platforms for training, communication, collaboration, and reporting.

Responsabilidades

• Serve as the main contact for assigned chapters, providing day-to-day communication, issue resolution, coaching, and operational support.
• Support chapters during staffing transitions, capacity challenges, or other operational needs.
• Deliver and coordinate chapter training programs, virtual learning sessions, peer groups, and leadership workshops.
• Develop, modernize, and maintain chapter templates, tools, resources, and communication channels.
• Coordinate with internal departments to support chapter-related initiatives, communications, technology solutions, and service improvements.
• Track chapter trends, recurring issues, training needs, and engagement opportunities; provide updates and recommendations to the Director.

Conocimientos

Communication

Facilitation

Customer service

Relationship management

Project management

Educación

Bachelor's degree in business administration or related field

Herramientas

Training platforms

Collaboration tools

Reporting tools

Descripción del empleo

Community Associations Institute (CAI) is seeking a Manager of Chapter Operations & Engagement to serve as the primary contact for an assigned portfolio of state chapters. The role provides operational support, training, resources, and guidance to chapter staff and volunteer leaders to ensure compliant operations and a strong member experience.

The position oversees training programs, templates, and tools; coordinates with internal departments and tracks chapter trends to inform leadership.