Remote-Ready Banking Support Specialist I

WesBanco Bank Inc.; Parkersburg (WV); On-site; USD 29,000 - 39,000; Full time

Job summary

WesBanco Bank Inc. in Parkersburg, WV seeks a Customer Service Specialist I to handle inbound calls, resolve banking inquiries, and support digital banking services.

You will work to meet service levels, assist customers with product information, and coordinate with team members to ensure accurate account data. Ideal candidates have at least one year of customer service experience, preferably in banking, and strong communication skills.

Qualifications

• Minimum of one year of customer service experience.
• Customer service experience within banking or financial institutions preferred.
• Ability to work in a fast-paced environment and meet call metrics.

Responsibilities

• Handle inbound calls from customers to address account questions and service requests.
• Provide information on bank products and services and assist with digital banking tools.
• De-escalate situations when needed and escalate to a supervisor when appropriate.
• Process transactions and verify/update customer information with internal partners.
• Maintain knowledge of deposits, loans, and digital banking services to assist customers.

Skills

Customer service

Call center

Banking knowledge

PC skills

Education

High School Diploma or GED

Tools

Phone system

CRM software

Job description

WesBanco Bank Inc. in Parkersburg, WV seeks a Customer Service Specialist I to handle inbound calls, resolve banking inquiries, and support digital banking services.

You will work to meet service levels, assist customers with product information, and coordinate with team members to ensure accurate account data. Ideal candidates have at least one year of customer service experience, preferably in banking, and strong communication skills.