Remote Banking Support Specialist I

WesBanco Bank Inc.; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Huntington, WV is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and promote digital banking services.

The role focuses on professional customer support, accuracy in transactions, and adherence to department metrics. The incumbent will assist customers with various banking needs, including digital platforms on Apple and Android devices, while maintaining knowledge of deposit and loan products.

Qualifications

• Minimum 1 year of customer service experience, preferably in banking or financial institutions.
• Minimum 1 year of contact center experience or equivalent.

Responsibilities

• Process inbound calls from all queues and resolve account questions.
• Assist customers with digital banking services and devices (Android/Apple).
• De-escalate situations and escalate to supervisor when needed.
• Complete transactions and update account information with relevant business partners.
• Meet call metrics, schedule adherence, and customer satisfaction targets.

Skills

Customer service

Call center

De-escalation

Time management

Multitasking

Communication

Empathy

Remote work readiness

Education

High school diploma or GED

Tools

Android and iOS devices

Digital banking platforms

Job description

WesBanco Bank Inc. in Huntington, WV is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and promote digital banking services.

The role focuses on professional customer support, accuracy in transactions, and adherence to department metrics. The incumbent will assist customers with various banking needs, including digital platforms on Apple and Android devices, while maintaining knowledge of deposit and loan products.