Remote Banking Customer Support Specialist I

WesBanco; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Specialist I to join our remote bank call center. You will respond to customer inquiries, promote digital banking services, and resolve issues within established service levels.

This role requires excellent communication, a minimum of one year in customer service and in a contact center, and the ability to work 11am–8pm, Monday through Friday, with occasional holiday coverage across our footprint.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; experience in banking or financial institutions preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from all queues, providing product and service information and assisting with digital banking services.
• De-escalate situations when needed or escalate to supervisor after attempting de-escalation.
• Accept ownership of customer requests and follow through to resolution.
• Assist customers with various computing environments, including Apple and Android, to support digital banking services.
• Complete customer transactions and correct account information by engaging appropriate business partners.
• Maintain knowledge of deposit, loan, digital banking services and other banking products.

Skills

Customer service

Call center

Communication skills

Remote work setup

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to join our remote bank call center. You will respond to customer inquiries, promote digital banking services, and resolve issues within established service levels.

This role requires excellent communication, a minimum of one year in customer service and in a contact center, and the ability to work 11am–8pm, Monday through Friday, with occasional holiday coverage across our footprint.