Remote-Ready Back Office & Billing Specialist

MMDSmart Ltd; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

MMDSmart Ltd is seeking a Back Office Specialist to support the day-to-day operations of our SMS and Voice services. You will configure client accounts, pricing, and routing across internal platforms, ensuring accurate setup and billing.

This role suits someone who enjoys working with systems and spreadsheets, pays close attention to detail, and can manage multiple requests while following established procedures. You will work with teams to resolve issues and document processes.

Qualifications

• Proficiency with Excel or Google Sheets for data entry and analysis.
• Strong attention to detail and accuracy in handling configurations and billing.
• Ability to learn new platforms, systems, and processes quickly.
• Capacity to manage a high volume of tasks while following step-by-step instructions.
• Proficient English at B2 level or higher.

Responsibilities

• Configure and update pricing, routing, rate plans, client products, and service settings across internal platforms.
• Check configurations to ensure accurate service setup and billing.
• Handle operational requests, prioritise tasks, and complete them within agreed timelines.
• Coordinate with internal teams, clients, and other stakeholders to clarify requests and resolve issues.
• Maintain accurate task documentation and follow internal procedures.
• Escalate complex or critical cases and seek clarification when needed.
• Demonstrate strong attention to detail and stay focused on repetitive tasks.

Skills

Excel/Sheets

Data entry

Attention to detail

Billing/billing accuracy

English B2

Job description

MMDSmart Ltd is seeking a Back Office Specialist to support the day-to-day operations of our SMS and Voice services. You will configure client accounts, pricing, and routing across internal platforms, ensuring accurate setup and billing.

This role suits someone who enjoys working with systems and spreadsheets, pays close attention to detail, and can manage multiple requests while following established procedures. You will work with teams to resolve issues and document processes.