Back Office Specialist

MMDSmart Ltd; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

MMDSmart Ltd is seeking a Back Office Specialist to support the day-to-day operations of our SMS and Voice services. You will configure client accounts, pricing, and routing across internal platforms, ensuring accurate setup and billing.

This role suits someone who enjoys working with systems and spreadsheets, pays close attention to detail, and can manage multiple requests while following established procedures. You will work with teams to resolve issues and document processes.

Qualifications

• Proficiency with Excel or Google Sheets for data entry and analysis.
• Strong attention to detail and accuracy in handling configurations and billing.
• Ability to learn new platforms, systems, and processes quickly.
• Capacity to manage a high volume of tasks while following step-by-step instructions.
• Proficient English at B2 level or higher.

Responsibilities

• Configure and update pricing, routing, rate plans, client products, and service settings across internal platforms.
• Check configurations to ensure accurate service setup and billing.
• Handle operational requests, prioritise tasks, and complete them within agreed timelines.
• Coordinate with internal teams, clients, and other stakeholders to clarify requests and resolve issues.
• Maintain accurate task documentation and follow internal procedures.
• Escalate complex or critical cases and seek clarification when needed.
• Demonstrate strong attention to detail and stay focused on repetitive tasks.

Skills

Excel/Sheets

Data entry

Attention to detail

Billing/billing accuracy

English B2

Job description

We are looking for a Back Office Specialist to support the day-to-day operations of our SMS and Voice services. In this role, you will configure client accounts, pricing, and routing across internal platforms, helping ensure that services are set up correctly and billed accurately.

This role suits someone who enjoys working with systems and spreadsheets, pays close attention to detail, and can manage multiple requests while following established procedures.

What You’ll Do:

• Configure and update pricing, routing, rate plans, client products, and service settings across internal platforms.
• Check configurations to ensure accurate service setup and billing.
• Handle operational requests, prioritise tasks, and complete them within agreed timelines.
• Coordinate with internal teams, clients, and other stakeholders to clarify requests and resolve issues.
• Maintain accurate task documentation and follow internal procedures.
• Escalate complex or critical cases and ask for clarification when instructions or requests are unclear.
• Strong attention to detail and the ability to stay focused when working on repetitive or detailed tasks.
• English at B2 level or higher.
• Practical Excel or Google Sheets skills: entering and updating data, working with tables, and using basic spreadsheet functions.
• Ability to learn new platforms, systems, and technical processes quickly.
• Ability to manage a high volume of tasks and follow step-by-step instructions.
• A responsible, flexible approach to work and clear communication.

Nice to have

• Experience in telecom, back office, or operational support.
• Experience working with service configuration platforms, databases, or other technical systems.

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.