Remote RCM Customer Success Leader - MSK/Ortho

Flagler Health; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited PTO

Remote work flexibility

Job summary

A healthtech innovation company in the United States is seeking an experienced professional to strengthen customer relationships and optimize revenue cycle management (RCM) operations. You will lead customer success initiatives, manage billing partnerships, and analyze operational performance data. The ideal candidate should have 7–10 years of relevant experience, strong communication skills, and proficiency in RCM technologies. The company offers a remote-first culture with competitive compensation including equity, and unlimited PTO.

Qualifications

• 7–10 years in RCM leadership or revenue operations roles.
• Deep knowledge of RCM in procedural specialties.
• Ability to diagnose revenue cycle issues.

Responsibilities

• Own customer success processes focusing on RCM operations.
• Manage third-party billing partner relationships.
• Create and present monthly performance reports.

Skills

RCM leadership experience

Customer-facing revenue operations

Strong communication skills

Data analytics

Relationship building

Education

Professional coding certification (CPC, CCS, COC)

Degree in Health Information Management

Tools

Google Drive

Microsoft Office

EHR systems

Job description

A healthtech innovation company in the United States is seeking an experienced professional to strengthen customer relationships and optimize revenue cycle management (RCM) operations. You will lead customer success initiatives, manage billing partnerships, and analyze operational performance data. The ideal candidate should have 7–10 years of relevant experience, strong communication skills, and proficiency in RCM technologies. The company offers a remote-first culture with competitive compensation including equity, and unlimited PTO.