RCM Customer Success Lead (MSK) — Remote

Flagler Health; New York (NY); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited PTO

Fully-distributed culture

Job summary

A fast-growing healthtech company in New York is seeking an experienced Revenue Cycle Management (RCM) leader to strengthen customer relationships and enhance financial performance for provider partners. You will design customer success processes and manage relations with billing partners, ensuring effective execution of RCM operations. Ideal candidates should have extensive experience in a related role, strong communication skills, and the ability to analyze performance data. This remote-first company offers competitive salaries, unlimited PTO, and a collaborative culture.

Qualifications

• 7–10 years in RCM leadership or customer-facing revenue operations roles.
• Deep working knowledge of RCM in procedural specialties.
• Ability to translate RCM performance data into insights.

Responsibilities

• Design and own customer success processes focusing on RCM operations.
• Onboard new customers and manage third-party billing relationships.
• Present monthly reports to customers demonstrating impact on outcomes.

Skills

RCM leadership experience

Communication skills

Relationship building

Data analysis

Problem-solving

Education

Professional coding certification (CPC, CCS, COC or equivalent)

Degree in Health Information Management

Tools

Google Drive

Microsoft Office

Job description

A fast-growing healthtech company in New York is seeking an experienced Revenue Cycle Management (RCM) leader to strengthen customer relationships and enhance financial performance for provider partners. You will design customer success processes and manage relations with billing partners, ensuring effective execution of RCM operations. Ideal candidates should have extensive experience in a related role, strong communication skills, and the ability to analyze performance data. This remote-first company offers competitive salaries, unlimited PTO, and a collaborative culture.