Remote RCM Client Success Specialist

Office Practicum; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Time Off

Company Wellness Program

Employee Assistance Program

Short and Long Term Disability

Pet Insurance

Tuition Assistance Program

Employee Recognition Program

Job summary

Office Practicum is seeking a Client Services Specialist to oversee the revenue cycle for assigned clients, ensuring KPIs, retention, and time-to-revenue targets are met. You will act as the primary liaison between practices and the RCM team, driving revenue improvements and providing guidance to the Sutherland team.

The role requires a strong background in full cycle RCM, EHRs, and coding, with the ability to manage multiple priorities, communicate effectively, and guide client success from

Qualifications

• Strong knowledge of full cycle RCM, EHR systems, ICD-10 / CPT coding.
• Ability to efficiently and independently manage multiple tasks.
• Ability to prioritize workload.
• Understand, support, enforce and comply with Company policies, procedures and Standards of Business Ethics and Conduct.
• Must be comfortable working with different systems and software applications.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong active listening, interpersonal written and oral communication skills.
• Problem solving skills.
• Decision making skills.
• Able to talk to speak with clients and employees in a professional, meaningful manner.

Responsibilities

• Establish a strategic advisor relationship with clients by understanding their practice’s billing requirements, long term strategy and goals.
• Proactively provide insight on the financial health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
• Complete business review presentations with clients to effectively communicate practice financial health, determine current level of client satisfaction and identify opportunities to improve the revenue cycle.
• Report monthly denial and rejection trends internally and externally and recommend process improvements to prevent future denials and rejections.
• Ensure all meeting notes and client relationship documentation are documented in Salesforce and client specific instructions are documented on the client blueprint.
• Act as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner.
• Exercise sound judgment and make independent business decisions related to solving client related billing matters.
• Approve and implement workflow modifications to meet client needs that may have significant financial impact to OP and/or the practice.
• Develop and monitor action plans related to client escalations/concerns.
• Maintain regular contact with RCM contacts at the practice via phone, email, and OP messages.
• Identify at‑risk clients and determine actions required to resolve concerns and retain clients.
• Provide guidance and education to the Sutherland team on clarifications, help items, and resolving outstanding AR.
• Collaborate with RCM and Sutherland leadership on quality/productivity/TAT barriers.
• Establish and maintain system parameters that support timely submission of claims to payers resulting in payment maximization that is both efficient and effective.
• Improve operational efficiencies to include OP software performance and assist with automation initiatives.
• Collaborate with Account Manager to optimize use of OP software and identify client training needs.
• Ensure success of newly implemented clients with enhanced monitoring of clients for the 6 weeks post go-live.
• Maintain expert knowledge of payer guidelines for assigned geographic areas in collaboration with payer rules specialist and team leads.
• Complete offboarding process for clients exiting RCM services

Skills

Full cycle RCM

EHR systems

ICD-10 / CPT coding

Communication skills

Problem solving

Education

College degree or related experience

CPC certification (a plus)

Tools

Microsoft Office

Google Docs

Job description

Office Practicum is seeking a Client Services Specialist to oversee the revenue cycle for assigned clients, ensuring KPIs, retention, and time-to-revenue targets are met. You will act as the primary liaison between practices and the RCM team, driving revenue improvements and providing guidance to the Sutherland team.

The role requires a strong background in full cycle RCM, EHRs, and coding, with the ability to manage multiple priorities, communicate effectively, and guide client success from