Remote RCM Client Implementation Lead

MedHQ, LLC; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

401K matching

Flexible spending account

Paid time off

Job summary

MedHQ, LLC is seeking a Remote RCM Client Integration Specialist to lead onboarding of new customers through go-live and stabilization. You will coordinate cross‑functional teams across RCM operations, IT, training, and client success to deliver on milestones.

After go‑live, you’ll provide structured 30/60/90‑day support, monitor workflows and performance, and ensure a smooth transition to ongoing operations. Strong communication and project management skills are essential.

Qualifications

• 3+ years of experience in healthcare revenue cycle management, medical billing, healthcare operations, or a related field.
• Experience working with multiple RCM functions, including coding, billing, AR, denials, payment posting, and/or charge entry.
• Strong project coordination and organizational skills.
• Experience working directly with clients or healthcare practices.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong attention to detail and follow‑through.
• Proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint.
• Ability to learn and navigate healthcare information systems, EHR/PM systems, clearinghouses, and reporting platforms.

Responsibilities

• Coordinate end-to-end onboarding for new RCM clients post contract through operational handoff.
• Develop and maintain client-specific implementation timelines, checklists, and project trackers.
• Coordinate activities across RCM Operations, Coding, Billing, AR, IT, Data Analytics, HR, Training, and Client Success.
• Establish milestones, dependencies, owners, and due dates for each implementation.
• Ensure all required client information, documentation, system access, payer information, workflows, reports, and operational requirements are identified and collected.
• Coordinate system access, user setup, testing, and workflow validation.
• Assist with documenting client workflows and SOPs.
• Coordinate testing and validation prior to go-live and ensure issues have mitigation plans.
• Maintain visibility into implementation readiness and communicate status to leadership.
• Client Communication
• Serve as a primary implementation contact for designated clients.
• Schedule and facilitate recurring implementation meetings and maintain agendas, action items, and follow‑ups.
• Communicate project status, upcoming milestones, outstanding items, risks, and decisions to stakeholders.
• Build strong working relationships with client contacts and internal teams.
• Help establish clear expectations regarding responsibilities, timelines, workflows, and communication channels.
• Escalate issues when timelines, quality, client expectations, or go‑live readiness are at risk.
• Go‑Live & Stabilization
• Coordinate go‑live readiness activities including mock go‑live and ensure all critical requirements are completed.
• Develop and maintain a go‑live checklist and readiness assessment.
• Monitor daily activities during the initial go‑live period and coordinate resolution of issues.
• Track coding, billing, payment posting, AR, charge entry, denials, reporting, and other RCM workflows during stabilization.
• Identify workflow gaps, training needs, staffing concerns, and system issues impacting performance.
• Coordinate post‑go‑live meetings and maintain an issue/action log until stabilization is achieved.
• Partner with RCM leadership to determine when the client is ready for transition to ongoing operations.
• 30/60/90‑Day Transition
• Manage structured 30-, 60-, and 90‑day post‑go‑live review process.
• Monitor implementation performance against goals and expectations.
• Coordinate collection and review of operational metrics and client feedback.
• Identify trends, recurring issues, process gaps, and opportunities for improvement.
• Ensure outstanding items are resolved or transitioned to the responsible team.
• Prepare a comprehensive handoff to Client Success Manager and RCM Operations team.
• Document client workflows, contacts, reporting requirements, open issues, and lessons learned before final handoff.

Skills

Project coordination

Communication

Attention to detail

Relationship management

Healthcare/RCM knowledge

Education

Bachelor’s degree in healthcare administration, business, project management, or related field

Tools

Microsoft Office (Excel, Outlook, Teams, PowerPoint)

Job description

MedHQ, LLC is seeking a Remote RCM Client Integration Specialist to lead onboarding of new customers through go-live and stabilization. You will coordinate cross‑functional teams across RCM operations, IT, training, and client success to deliver on milestones.

After go‑live, you’ll provide structured 30/60/90‑day support, monitor workflows and performance, and ensure a smooth transition to ongoing operations. Strong communication and project management skills are essential.