Remote RCM Client Success Manager

Raintree Systems, Inc.; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work option

Job summary

Raintree Systems seeks a Client Relationship Manager (RCM Services) to manage relationships with our U.S. based RCM clients. This role drives client retention, handles billing inquiries, and coordinates with internal teams to resolve issues and improve revenue cycle outcomes.

You will participate in transitions and kickoff calls for new implementations, identify upsell opportunities, and support CSAs to maintain excellent customer satisfaction across a distributed client base.

Qualifications

• College degree or equivalent healthcare client management experience.
• 5+ years in client relationship management, preferably in healthcare RCM.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience with medical billing, claims, and A/R workflows.

Responsibilities

• Be main contact for clients; ensure retention and satisfaction with RCM services.
• Handle client inquiries about billing, workflows; provide timely progress updates.
• Coordinate with RCM staff to resolve issues and prevent recurrence.
• Maintain relationships with existing clients during onboarding and turnover.
• Attend transition and kickoff calls for new client implementations.
• Identify upsell opportunities and liaise with sales as needed.

Skills

CRM management

Healthcare billing

A/R follow-up

Customer service

HIPAA compliance

Education

BA/BS in related field

Masters; equivalent experience

Tools

Billing software

Job description

Raintree Systems seeks a Client Relationship Manager (RCM Services) to manage relationships with our U.S. based RCM clients. This role drives client retention, handles billing inquiries, and coordinates with internal teams to resolve issues and improve revenue cycle outcomes.

You will participate in transitions and kickoff calls for new implementations, identify upsell opportunities, and support CSAs to maintain excellent customer satisfaction across a distributed client base.