Remote Client Success Lead – RCM & No Surprises Act

HaloMD; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work nationwide

Health insurance options

Health Savings Account

Dental & vision coverage

401k with Company match

Vacation, sick time & Company paid HOL

Company wellbeing program

Job summary

HaloMD is seeking a Client Success Manager with deep Revenue Cycle Management (RCM) expertise across ER, ASC, and Hospital settings. You will lead client experience initiatives, analyze performance metrics, and collaborate with cross-functional teams to deliver solutions in a fully remote role.

We value strong data analytics, exceptional communication, and a proactive approach to managing client relationships.

Qualifications

• Bachelor's degree in Healthcare Administration or related field.
• Proven experience in customer service, client relations, project management, or client experience roles.
• Extensive experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces.
• Experience with the Federal No Surprises Act.
• Proficiency with client experience software and CRM tools.
• Strong data analysis and communication skills.

Responsibilities

• Lead client experience strategies across departments.
• Manage cross-functional teams to improve customer engagement.
• Gather, analyze, and interpret client feedback and performance metrics to identify trends.
• Collaborate with internal teams to address issues and implement solutions.
• Utilize client experience tools and platforms to streamline communication and monitor satisfaction.
• Ensure compliance with the Federal No Surprises Act.
• Develop and maintain relationships with clients and stakeholders.
• Present findings and recommendations to leadership with a focus on continuous improvement.

Skills

RCM experience

Customer success

Project management

Data analytics

Healthcare industry

No Surprises Act

CRM tools

Leadership

Communication

Education

Bachelor's degree in Healthcare Administration or related

Tools

CRM software

Client experience platforms

Job description

HaloMD is seeking a Client Success Manager with deep Revenue Cycle Management (RCM) expertise across ER, ASC, and Hospital settings. You will lead client experience initiatives, analyze performance metrics, and collaborate with cross-functional teams to deliver solutions in a fully remote role.

We value strong data analytics, exceptional communication, and a proactive approach to managing client relationships.