Remote Rapid-Response Care Navigator

Define Ventures; Newark (DE); Remote; USD 28,000 - 41,000; Part time

Job summary

Mira Mace, a venture-backed company helping patients navigate the healthcare system, is seeking a remote Rapid Response Advocate. This is a 1099 independent contractor role offering 20–40 hours per week, with a 24/7 on-call rhythm to handle urgent cases.

You will contact patients, build execution plans, document activity, and coordinate with the operations team, while maintaining HIPAA compliance and patient privacy. English fluency and resilience in high-tempo settings are essential.

Qualifications

• Active LPN/LVN license or CHW certification or equivalent community health experience.
• 2+ years of patient-facing support experience.
• Working knowledge of the U.S. healthcare system and insurance.
• Ability to manage multiple urgent cases independently and document thoroughly.
• Reliable computer, internet, and a quiet space for patient calls.

Responsibilities

• Take cases already triaged by the ops team and plan the steps to resolve.
• Read cases and build execution plans with sequences and timelines.
• Use provided resource directories and expand search when needed.
• Keep ops updated on progress and blockers.
• Call the patient to share progress and gather needed information.
• Document every interaction and support activity for seamless handoffs.
• Maintain confidentiality and HIPAA compliance.

Skills

Empathy

Urgency

Relentless

Planner

Clear communication

Education

LPN/LVN license

CHW certification

Healthcare navigation experience

Job description

Mira Mace, a venture-backed company helping patients navigate the healthcare system, is seeking a remote Rapid Response Advocate. This is a 1099 independent contractor role offering 20–40 hours per week, with a 24/7 on-call rhythm to handle urgent cases.

You will contact patients, build execution plans, document activity, and coordinate with the operations team, while maintaining HIPAA compliance and patient privacy. English fluency and resilience in high-tempo settings are essential.