Remote Quality Control Assistant – Mortgage Docs

First American; Rhode Island; Remote; USD 25,000 - 33,000; Full time

Job summary

First American's Mortgage Solutions team seeks a detail-oriented professional to verify final reports. You will check for accuracy, identify missing information, and reach out to internal resources or customers to obtain required details, ensuring all outputs comply with company and customer standards.

The role requires a high school diploma, 1-2 years of related experience, and strong verbal and written communication skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years directly related experience.
• Proficient PC skills.
• Strong attention to detail.
• Good verbal and written communication skills.
• Basic understanding of customer compliance requirements.

Responsibilities

• Quality checks final reports and completed documents for accuracy and completeness.
• Identifies missing information and areas requiring corrections.
• Contacts internal resource or customer to obtain required information.
• Ensures the product in in compliance with company and customer standards.
• Escalates more complex questions to supervisor or lead.

Skills

Attention to detail

Verbal communication

Written communication

Customer compliance

Education

High school diploma or equivalent

Job description

First American's Mortgage Solutions team seeks a detail-oriented professional to verify final reports. You will check for accuracy, identify missing information, and reach out to internal resources or customers to obtain required details, ensuring all outputs comply with company and customer standards.

The role requires a high school diploma, 1-2 years of related experience, and strong verbal and written communication skills.