Remote Quality Cloud Engagement Lead

Veeva Systems, Inc.; Boston (MA); A distancia; USD 85.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

1% charitable giving program

Descripción de la vacante

Veeva Systems is seeking a Services Engagement Manager (SEM) to set up Quality Cloud implementations for Life Sciences customers. This is a remote, full‑time role working with Sales and Services to define the project charter, staffing, timelines, and costs, and to lead RFx responses and SOW delivery.

The SEM will drive customer success, align with the partner ecosystem, and support managed services and training.

Formación

• 5+ years delivering consulting services.
• Experience in Life Sciences or Quality domains.
• Ability to travel up to 25%.
• Collaborate with Sales, Strategy and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans.
• Negotiate with executive stakeholders and manage complex stakeholder relationships.

Responsabilidades

• Structure the right implementation approach, set the right expectations, and identify the project charter including staffing, timeframes, and costs.
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
• Set Customer and internal stakeholder expectations for long-term success.
• Provide awareness and alignment with the partner ecosystem.
• Position Managed Services support, training, and related solutions for a successful customer experience.
• Travel to client sites as needed (up to 25%).

Conocimientos

Life Sciences

Quality

Executive communication

Facilitation

Sales support

Staffing planning

Project delivery

Travel readiness

Vendor coordination

Descripción del empleo

Veeva Systems is seeking a Services Engagement Manager (SEM) to set up Quality Cloud implementations for Life Sciences customers. This is a remote, full‑time role working with Sales and Services to define the project charter, staffing, timelines, and costs, and to lead RFx responses and SOW delivery.

The SEM will drive customer success, align with the partner ecosystem, and support managed services and training.