Services Engagement Manager - Quality Cloud

Veeva Systems, Inc.; Boston (MA); Hybrid; USD 85,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Services Engagement Manager (SEM) to set up Quality Cloud implementations for Life Sciences customers. This is a remote, full‑time role working with Sales and Services to define the project charter, staffing, timelines, and costs, and to lead RFx responses and SOW delivery.

The SEM will drive customer success, align with the partner ecosystem, and support managed services and training.

Qualifications

• 5+ years delivering consulting services.
• Experience in Life Sciences or Quality domains.
• Ability to travel up to 25%.
• Collaborate with Sales, Strategy and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans.
• Negotiate with executive stakeholders and manage complex stakeholder relationships.

Responsibilities

• Structure the right implementation approach, set the right expectations, and identify the project charter including staffing, timeframes, and costs.
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
• Set Customer and internal stakeholder expectations for long-term success.
• Provide awareness and alignment with the partner ecosystem.
• Position Managed Services support, training, and related solutions for a successful customer experience.
• Travel to client sites as needed (up to 25%).

Skills

Life Sciences

Quality

Executive communication

Facilitation

Sales support

Staffing planning

Project delivery

Travel readiness

Vendor coordination

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs


• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services


• Set Customer and internal stakeholder expectations correctly with a focus on long-term success


• Provide awareness and alignment with the partner ecosystem


• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience


• Travel estimate: Less than 25%

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space


• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver


• Proven track record of contributing to and meeting or exceeding team sales quotas


• Strong written and verbal communication skills, executive-level presence, and experience in facilitation


• Manage negotiations with a wide range of stakeholders including executive-level


• 5+ years of experience delivering consulting services, including involvement in selling services


• Ability to travel up to 25% of the time

Nice to Have

• Experience with Cloud-based solution deployment


• Background includes exposure to compliance and validation standards in the Life Sciences industry


• Proven success selling services

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.


• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.


• If moving to the interview stage, the process is as follows:
  
  
  
  1. A conversation with the hiring manager
  
  
  2. A practical case exercise
  
  
  3. A final conversation with our group's Senior Leader.
  
  
  
  


• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance


• Flexible PTO and company paid holidays


• Retirement programs


• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000


• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail]