Remote Quality Assurance Specialist — Coaching & Compliance

Everise; Atlanta (GA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Everise in Atlanta, GA is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines by monitoring associates, scoring monitors, and providing coaching. You will work with supervisors to ensure standards, provide training, attend calibration sessions, and keep training materials updated.

Strong communication and a detail-oriented, analytical mindset are essential for success.

Qualifications

• 1 year customer service and/or sales experience required.
• High school diploma or equivalent required; some college preferred.
• Proficiency in Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented and analytical.

Responsabilités

• Monitor/audit each assigned associate per Everise and client requirements.
• Collaborate with supervisors and management to ensure quality standards are met.
• Provide training to new hires and experienced associates as needed.
• Attend and contribute to internal and client calibration sessions.
• Keep training manuals and memos updated; take calls on assigned engagements.
• Perform any other duties as assigned by management.

Connaissances

Customer service

Sales experience

Communication skills

Analytical skills

Independent worker

Formation

High school diploma or equivalent

Some college preferred

Outils

MS Word

MS Excel

Description du poste

Everise in Atlanta, GA is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines by monitoring associates, scoring monitors, and providing coaching. You will work with supervisors to ensure standards, provide training, attend calibration sessions, and keep training materials updated.

Strong communication and a detail-oriented, analytical mindset are essential for success.