Remote Quality Assurance Specialist - Coaching & Audits

Everise; Little Rock (AR); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Everise is seeking a Specialist - Quality Assurance in the United States to monitor and audit call interactions to ensure adherence to client and Everise quality guidelines. You will provide targeted coaching and feedback to associates to drive consistent performance.

You will collaborate with supervisors to align on quality standards, participate in calibration sessions, and update training materials to reflect project information.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detailed-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsabilités

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Connaissances

Customer service experience

Call center experience

Excellent communication

Detail-oriented

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Dependable

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Description du poste

Everise is seeking a Specialist - Quality Assurance in the United States to monitor and audit call interactions to ensure adherence to client and Everise quality guidelines. You will provide targeted coaching and feedback to associates to drive consistent performance.

You will collaborate with supervisors to align on quality standards, participate in calibration sessions, and update training materials to reflect project information.