Remote Quality Assurance Coordinator (Limited-Service)

Maximus; Dover (DE); On-site; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote opportunity. You will review customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, and coaching agents and supervisors. You will help drive continuous improvement initiatives, monitor staff performance against standards, and contribute to training and resource materials while working from home in the

Qualifications

• HS diploma or GED with 0-2 years experience or equivalent
• Willing to accept a limited-service position
• Experience in QA/QC is preferred
• Supervisory or team-lead experience is a plus

Responsibilities

• Evaluate staff performance against project standards and requirements.
• Develop strategies to improve performance.
• Analyze project reports and performance indicators.
• Assess staff knowledge on processes and policies.
• Monitor quality assurance activities.
• Ensure compliance with contractual requirements.
• Update procedures and policies as needed.
• Prepare staff materials and workflows.
• Assist with staff training.
• Perform other duties as assigned by management.

Skills

Quality Assurance

Coaching

Leadership

Time management

Conflict resolution

Customer focus

Accountability

Education

High School Diploma or GED

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote opportunity. You will review customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, and coaching agents and supervisors. You will help drive continuous improvement initiatives, monitor staff performance against standards, and contribute to training and resource materials while working from home in the