Remote QA Coordinator — Elevate Quality & Compliance

Maximus; Lincoln (NE); On-site; USD 23,000 - 29,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators. This is a remote opportunity. In this role, you will review and evaluate customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, providing coaching and constructive feedback to agents and supervisors, and helping drive continuous improvement initiatives. You must reside in the Continental US.

Qualifications

• High school diploma or GED required; 0–2 years of relevant experience.
• Willingness to accept a limited-service position.
• Experience in QA/Quality Assurance is a plus.

Responsibilities

• Evaluate staff on the quality of work against project standards and performance measures.
• Assist with developing strategies or activities to improve performance.
• Analyze and distribute project reports and performance indicators.
• Regularly assess staff knowledge and plan trainings to meet requirements.
• Conduct monitoring activities for quality assurance purposes.
• Monitor performance and ensure contractual requirements are met.
• Update policies and procedures when changes occur.
• Produce and update staff materials including quick reference guides and workflows.
• Assist with staff training as necessary.
• Perform other duties as assigned by management.

Skills

Critical thinking

Organization

Time management

Conflict resolution

Leadership

Adaptability

Decision making

Customer focus

Accountability

Education

High school diploma or GED

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators. This is a remote opportunity. In this role, you will review and evaluate customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, providing coaching and constructive feedback to agents and supervisors, and helping drive continuous improvement initiatives. You must reside in the Continental US.