Remote Quality Assurance & Training Specialist

Maximus; Richmond (VA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings plan and Match

Paid Time Off Package

Wellness Program and EAP

Recognition Platform

Tuition Reimbursement

Employee Perks and Discounts

Professional Development Opportunities

Licensures and Certifications

Job summary

Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This remote role is open to Virginia residents and emphasizes quality monitoring, performance analysis, reporting, and process improvement to ensure contractual requirements are met.

You will drive training initiatives, including new hire onboarding, refresher sessions, and ongoing coaching, while maintaining procedures and job aids, ensuring staff have

Qualifications

• Quality Assurance and training coordination experience preferred.
• Experience with quality monitoring, performance analysis, and reporting.

Responsibilities

• Monitor quality standards and performance against contractual requirements.
• Analyze performance trends and conduct quality reviews to identify improvements.
• Develop and deliver training initiatives including onboarding, refresher training, and ongoing coaching.
• Maintain and update procedures, resource materials, and job aids to ensure accurate information.
• Collaborate with leadership to reinforce learning and continuous improvement.

Job description

Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This remote role is open to Virginia residents and emphasizes quality monitoring, performance analysis, reporting, and process improvement to ensure contractual requirements are met.

You will drive training initiatives, including new hire onboarding, refresher sessions, and ongoing coaching, while maintaining procedures and job aids, ensuring staff have