Remote Quality Analyst - Commercial Lending

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

Jobtailor in Pittsburgh is seeking a Quality Control Specialist to conduct quality control for Dealer Floorplan loan servicing and perform due diligence on monetary transactions and account maintenance requests.

The role requires reviewing complex transactions for accuracy and policy adherence, returning errors for correction, and supporting onboarding of new dealers, with a focus on process improvements and effective communication.

Qualifications

• University/college degree typically required for roles at this level.
• Less than 1 year of professional experience typically required, and/or successful completion of a formal development program.
• Comparable combination of education, certifications, and experience, including military service, may substitute for a degree.
• Knowledge of change management, corporate governance, data analytics, process efficiencies, process improvements, and risk assessments preferred.
• Accuracy and attention to detail; analytical thinking, coaching others, and effective communications are valued.

Responsibilities

• Conduct quality control for Dealer Floorplan loan servicing and maintenance requests.
• Perform due diligence on monetary transactions and account maintenance requests.
• Review complex transactions and related documents for completeness, accuracy, service-level compliance, and policy adherence.
• Return requests to the submitting entity for correction when errors are identified.
• Use PSUI to submit wire funds for release when requests are error-free.
• Support same-day funding service-level agreements for Commercial and Auto portfolios.
• Assist with onboarding new dealers.
• Assist with escalations and answer team members' questions, especially in the absence of a Team Lead or Manager.
• Support special projects and work outside standard production activities.
• Provide leadership with insight into issues, trends, and escalations.
• Identify root causes and support corrective actions and process improvements.
• Work with staff to develop and improve incoming quality.
• Provide recommendations for issues and continuous improvement projects.
• Participate in supervisor touch-base meetings and maintain normal production and quality review work throughout the day.

Skills

Analytical thinking

Attention to detail

Coaching others

Effective communications

Ability to manage multiple priorities

Data analytics

Change management

Education

Bachelor's degree

Comparable combination of education and experience incl. military service

Tools

PSUI

Job description

Jobtailor in Pittsburgh is seeking a Quality Control Specialist to conduct quality control for Dealer Floorplan loan servicing and perform due diligence on monetary transactions and account maintenance requests.

The role requires reviewing complex transactions for accuracy and policy adherence, returning errors for correction, and supporting onboarding of new dealers, with a focus on process improvements and effective communication.