Loan Production Quality Analyst

3M HEALTHCARE; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave

Job summary

PNC in Pittsburgh, PA seeks a Production Quality Analyst to perform quality reviews of loans booked on the ACBS system and engage in project work requiring analysis and collaboration with partners.

You will monitor daily production, identify root causes, and contribute to continuous-improvement initiatives across processes, training, and systems, while maintaining strong stakeholder partnerships for an exceptional client experience.

Qualifications

• Bachelor’s degree required with <1 year of professional experience or equivalent.
• Experience in quality assurance and data analysis is preferred.
• Strong communication and collaboration skills across teams.

Responsibilities

• Conduct quality reviews of staff work following standard procedures.
• Identify systemic issues and drive root-cause analysis.
• Review complex transactions for accuracy and policy conformance.
• Ensure necessary materials/docs are ready to complete processes.
• Support continuous-improvement projects and risk mitigation.
• Monitor daily production and sustain quality targets.

Skills

Data Analytics

Quality Assurance

Attention to Detail

Analytical Thinking

Communication

Change Management

Education

Bachelor’s degree

Tools

Excel

Word

Outlook

Teams

OneNote

ACBS

CLASS

Tableau

CapitalStream

DNA

Job description

PNC in Pittsburgh, PA seeks a Production Quality Analyst to perform quality reviews of loans booked on the ACBS system and engage in project work requiring analysis and collaboration with partners.

You will monitor daily production, identify root causes, and contribute to continuous-improvement initiatives across processes, training, and systems, while maintaining strong stakeholder partnerships for an exceptional client experience.