Loan Quality & Compliance Analyst

Citadel Credit Union; West Chester (Chester County); On-site; USD 65,000 - 95,000; Full time

Job summary

Citadel Credit Union in West Chester, PA seeks a Quality Control Analyst to safeguard loan quality across real estate, consumer, and commercial portfolios. You will perform pre-funding and post-closing reviews, validate data between systems, and collaborate with internal teams and third‑party auditors to drive corrective actions.

You’ll produce clear QC reports, highlight exceptions, and present findings to Operations, Servicing, Credit, Compliance, and Risk to support continuous improvement and

Qualifications

• Bachelor’s degree in business, Finance, Accounting, or related field (or equivalent experience).
• 2–5+ years in lending, servicing, quality control, audit, or compliance within mortgage/consumer/commercial environments.
• Hands‑on experience with pre‑funding and/or post‑closing audit processes and third‑party auditor coordination.
• Proficiency with LOS/servicing platforms and Excel/Power BI.

Responsibilities

• Audit Liaison & Coordination: Serve as the primary contact for pre‑funding and post‑closing audits with third‑party firms, coordinate sample selections, document requests, responses, and due dates.
• Loan File Review & Quality Testing: Perform QC testing on real estate, consumer, and commercial loans for regulatory, credit, operational, and documentation compliance.
• Data Reconciliation & Controls: Compare information across systems to ensure accuracy and completeness; maintain sampling methodologies and control checklists.
• Reporting & Communication: Produce QC reports and present findings to Operations, Servicing, Credit, Compliance, and Risk; escalate issues.
• Vendor & Document Management: Coordinate secure document transfer with auditors; maintain audit workpapers and evidence.
• Regulatory Awareness: Stay current on lending/servicing requirements and reflect updates in test steps and reporting.

Skills

Analytical

Problem-solving

Data accuracy

Communication

Project management

Education

Bachelor's degree in business/finance/accounting

Tools

Encompass

Empower

Black Knight MSP

Excel

Power BI

Job description

Citadel Credit Union in West Chester, PA seeks a Quality Control Analyst to safeguard loan quality across real estate, consumer, and commercial portfolios. You will perform pre-funding and post-closing reviews, validate data between systems, and collaborate with internal teams and third‑party auditors to drive corrective actions.

You’ll produce clear QC reports, highlight exceptions, and present findings to Operations, Servicing, Credit, Compliance, and Risk to support continuous improvement and