Remote QA Manager – Mortgage Origination

Zippy; North Carolina; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Remote work

Equity for all

Comprehensive health coverage

Flexible Spending Accounts

Job summary

Zippy is hiring a Manager, Quality Assurance to lead pre-close and post-close QA for the loan origination lifecycle. You will coach QA analysts, manage performance, calibrate reviews, and drive cross-functional QA discussions across Origination, Underwriting, Operations, Compliance, Credit Risk, and Technology.

The role requires subject matter expertise in end-to-end origination, strong investigative skills, and the ability to translate findings into practical improvements that reduce repeats

Qualifications

• 7+ years of progressive experience in mortgage, consumer lending, manufactured housing lending, loan operations, underwriting, quality assurance, quality control, compliance, or a comparable financial services function.
• 3+ years of direct people-management experience, including coaching, performance management, training, workload planning, and employee development.
• Demonstrated expertise in the end-to-end loan origination lifecycle and the ability to evaluate a complete loan file rather than a single functional component.
• Experience overseeing both pre-close and post-close quality reviews strongly preferred.
• Strong investigative and research skills, including the ability to navigate multiple systems, reconcile conflicting information, and document supportable conclusions.
• Excellent written and verbal communication, facilitation, organization, and judgment.

Responsibilities

• Lead, coach, and develop a team of QA professionals responsible for pre-close and post-close loan reviews.
• Establish clear expectations, hold regular one-on-one meetings, and provide timely, specific, and constructive feedback.
• Manage performance concerns promptly and consistently, including documenting expectations and improvement plans when needed.
• Assess individual and team training needs and deliver or coordinate training, calibration, mentoring, and development opportunities.
• Support employee engagement, retention, succession planning, and readiness for expanded responsibilities.
• Foster a professional, accountable, collaborative, and psychologically safe team environment.
• Oversee the execution of pre-close and post-close quality assurance reviews across the full loan origination process.
• Ensure reviews are accurate, consistently scored, completed within established service levels, and supported by clear evidence.
• Maintain strong quality controls by monitoring removal rates, investor findings, repeat findings, and other program-level measures.
• Conduct regular calibration sessions and targeted review validation to promote consistent interpretation and application of requirements.
• Ensure QA appropriately identifies policy, procedural, compliance, regulatory, documentation, and investor risks.
• Validate that findings are grounded in applicable policy, procedure, law, regulation, investor requirements, or documented business standards.

Skills

Team leadership

Quality assurance

Analytical skills

Communication

Problem solving

Job description

Zippy is hiring a Manager, Quality Assurance to lead pre-close and post-close QA for the loan origination lifecycle. You will coach QA analysts, manage performance, calibrate reviews, and drive cross-functional QA discussions across Origination, Underwriting, Operations, Compliance, Credit Risk, and Technology.

The role requires subject matter expertise in end-to-end origination, strong investigative skills, and the ability to translate findings into practical improvements that reduce repeats