Remote QA Coordinator: Service Quality & Reviews

Talentoma; Kentucky; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Quality Assurance Coordinator for a fully remote role based in Kentucky, USA. The position supports accurate evaluations, scoring consistency, and follow-through within the quality assurance team.

The coordinator collaborates with customer support, service supervisors, and training colleagues to arrange reviews and clarify findings. The role emphasizes organized review activities, adherence to scoring standards, and timely updates to action items, with regular check-ins

Qualifications

• Clear and concise written and verbal communication.
• Ability to coordinate multiple reviews and keep stakeholders informed.
• Strong time management to meet 40-hour weekly commitment.
• Attention to detail to ensure accurate scoring and notes.

Responsibilities

• Receive review requests and organize samples for evaluation.
• Verify necessary information is present in tickets and notes.
• Coordinate evaluations using a PM tool (Asana) and confirm schedules.
• Provide access to customer conversations in Zendesk for review teams.
• Apply scorecards and ensure consistency in evaluation standards.

Skills

Clear communication

Project coordination

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Zendesk

Asana

Job description

Talentoma is seeking a Quality Assurance Coordinator for a fully remote role based in Kentucky, USA. The position supports accurate evaluations, scoring consistency, and follow-through within the quality assurance team.

The coordinator collaborates with customer support, service supervisors, and training colleagues to arrange reviews and clarify findings. The role emphasizes organized review activities, adherence to scoring standards, and timely updates to action items, with regular check-ins