Remote QA Lead — Build & Govern Quality Programs

Arthur Lawrence; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Arthur Lawrence is seeking a Quality Assurance Lead for a remote, project-based engagement. This role requires deep QA expertise within contact centers, customer service, or operations environments and hands-on leadership of QA teams.

You will design, implement, and govern QA programs, frameworks, scorecards, and governance processes, while mentoring QA analysts and driving consistency across the program. Arthur Lawrence is a management and technology consulting firm trusted by Fortune 100 and

Qualifications

• 7 years of Quality Assurance experience in contact centers, customer service, or operations environments.
• 3 years of experience leading QA teams, directly supervising and managing QA analysts.
• Proven ability to design, implement, and manage QA programs, frameworks, methodologies, scorecards, and governance processes.

Responsibilities

• Experience driving continuous improvement and maintaining consistent quality standards across customer service or operational teams.

Skills

QA leadership

QA programs

Quality assurance

Job description

Arthur Lawrence is seeking a Quality Assurance Lead for a remote, project-based engagement. This role requires deep QA expertise within contact centers, customer service, or operations environments and hands-on leadership of QA teams.

You will design, implement, and govern QA programs, frameworks, scorecards, and governance processes, while mentoring QA analysts and driving consistency across the program. Arthur Lawrence is a management and technology consulting firm trusted by Fortune 100 and