Remote Quality Assurance Analyst

Sales Match; New Orleans (LA); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Regular check-ins

Career development

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Sales Match is seeking a Quality Assurance Representative to evaluate customer service interactions. This fully remote, desk-based role in Louisiana requires a 40-hour weekly commitment and involves reviewing tickets, scoring against standards, and providing clear, actionable feedback.

You will work with a QA team lead, communicate findings to agents, and help drive consistent service quality across the team. Authorization to work in the United States is required.

Qualifications

• High school diploma or equivalent required.
• No experience required; related service roles preferred.
• Familiarity with Zendesk or similar support platforms encouraged.
• Strong reading, evaluation, and documentation skills.
• Clear written and verbal communication.

Responsibilities

• Receive service tickets and reviews to confirm scope and order.
• Open conversations in Zendesk and compare against knowledge and scorecard.
• Check if reps understood questions and gave accurate, clear answers.
• Record scores, examples, missing info, and concise explanations.
• Communicate results respectfully and clearly highlight strengths and gaps.
• Refer uncertain scores to QA lead before final result.
• Coordinate clarifications with supervisors and training colleagues.
• Follow up on corrections, update status, notify supervisors.
• Summarize recurring quality themes with examples for guidance.
• Perform final checks before closing evaluations.

Skills

Attention to detail

Clear communication

Remote work discipline

Data discretion

Evaluation reading

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Sales Match is seeking a Quality Assurance Representative to evaluate customer service interactions. This fully remote, desk-based role in Louisiana requires a 40-hour weekly commitment and involves reviewing tickets, scoring against standards, and providing clear, actionable feedback.

You will work with a QA team lead, communicate findings to agents, and help drive consistent service quality across the team. Authorization to work in the United States is required.