Remote Public Services Contact Center Agent - Full-Time

Commonwealth of VA Careers; USA; Remote; USD 41.000 - 47.000; Vollzeit

Zusammenfassung

The Virginia Department of Motor Vehicles (DMV) is seeking Remote Contact Center Representatives to handle a high volume of inquiries across phone, email and social platforms, delivering clear, accurate and empathetic service on every contact.

This full‑time remote role requires interpreting Virginia statutes and DMV policies in real time, de‑escalating interactions, and aiming for first-contact resolution with professionalism.

Qualifikationen

• Experience in fast-paced customer service or call center operations.
• Familiarity with CRM systems such as Converge or MySelect is a plus.
• Strong written and verbal communication for diverse audiences.
• Ability to handle stressful interactions with professionalism and empathy.
• Proficiency with standard OS and productivity tools.
• Basic knowledge of Wi‑Fi technology and troubleshooting.
• Understanding VPN for securing internet connections.
• Navigate DMV systems and online resources accurately.

Aufgaben

• Respond to a high volume of inquiries across phone, email, and social platforms.
• De-escalate and resolve customer issues with accuracy and empathy.
• Explain Virginia statutes and DMV policies in real time.
• Navigate DMV systems to provide accurate service.
• Maintain compliance and professional conduct under pressure.

Kenntnisse

Fast-paced

CRM systems

Communication

De-escalation

IT literacy

Wi‑Fi basics

VPN knowledge

DMV systems

Tools

Converge

MySelect

Jobbeschreibung

The Virginia Department of Motor Vehicles (DMV) is seeking Remote Contact Center Representatives to handle a high volume of inquiries across phone, email and social platforms, delivering clear, accurate and empathetic service on every contact.

This full‑time remote role requires interpreting Virginia statutes and DMV policies in real time, de‑escalating interactions, and aiming for first-contact resolution with professionalism.