DMV Online Dealer Program Support Technicians (3 Positions) -Position #01400

Oregon Department of Transportatio; Richmond (VA); On-site; USD 43,000 - 50,000; Full time

Job summary

Virginia DMV in Richmond seeks three Online Dealer Program Support Technicians to serve as the primary contact for Virginia dealers, handling title work, compliance questions, and program inquiries. You will process dealer submissions, manage corrections, and ensure all work follows DMV standards to support accurate, efficient service.

Selected candidates must complete the I-9 form, pass background checks, and comply with E-Verify. Prior DMV program experience is a plus.

Qualifications

• Knowledge of DMV policies related to the Online Dealer Program and title processing.
• Strong organizational skills to manage high-volume transactions and maintain accurate records.
• Excellent communication skills for responding to dealer inquiries and resolving issues.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Responsibilities

• Act as the first point of contact for Virginia dealers seeking support with title work, compliance questions, and program-related inquiries.
• Review and process dealer submissions in accordance with established DMV procedures and standards.
• Identify and manage corrections to submitted materials, ensuring accuracy and completeness.
• Monitor dealer compliance and provide guidance to resolve issues promptly.
• Maintain up-to-date knowledge of DMV regulations, policies, and program requirements.
• Collaborate with internal teams to escalation complex issues and support continuous improvement of service delivery.
• Document interactions, submissions, and resolution outcomes in relevant systems.

Skills

DMV policies

Organizational skills

Communication skills

Data entry

Recordkeeping

Submission auditing

Job description

Title: DMV Online Dealer Program Support Technicians (3 Positions) -Position #01400

State Role Title:Admin and Office Spec III

Hiring Range: $43,050 - $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location:ON-LINE DEALER DIVISION

Agency Website:www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

DMV is seeking to hire 3 individuals for the Online Dealer Work Center.

The Online Dealer Program Support Technician serves as the primary point of contact for Virginia dealers, providing frontline assistance with title work, compliance issues, and program inquiries. This role is responsible for processing dealer submissions, managing corrections, and ensuring all work adheres to DMV standards to support accurate and efficient service delivery.

Key Responsibilities

• Act as the first point of contact for Virginia dealers seeking support with title work, compliance questions, and program-related inquiries
• Review and process dealer submissions in accordance with established DMV procedures and standards
• Identify and manage corrections to submitted materials, ensuring accuracy and completeness
• Monitor dealer compliance and provide guidance to resolve issues promptly
• Maintain up-to-date knowledge of DMV regulations, policies, and program requirements
• Collaborate with internal teams to escalation complex issues and support continuous improvement of service delivery
• Document interactions, submissions, and resolution outcomes in relevant systems

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Knowledge of DMV policies related to the Online Dealer Program and title processing.
• Strong organizational skills to manage high-volume transactions and maintain accurate records.
• Excellent communication skills for responding to dealer inquiries and resolving issues.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Additional Considerations

• Experience working with dealer programs, title submissions, or compliance auditing.
• Familiarity with document imaging and retention systems.
• Strong problem-solving skills for addressing operational inefficiencies.
• Experience with DMV operations or similar regulatory environments.

Special Instructions

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.