DMV Online Dealer Support Specialist

Oregon Department of Transportatio; Richmond (VA); On-site; USD 43,000 - 50,000; Full time

Job summary

Virginia DMV in Richmond seeks three Online Dealer Program Support Technicians to serve as the primary contact for Virginia dealers, handling title work, compliance questions, and program inquiries. You will process dealer submissions, manage corrections, and ensure all work follows DMV standards to support accurate, efficient service.

Selected candidates must complete the I-9 form, pass background checks, and comply with E-Verify. Prior DMV program experience is a plus.

Qualifications

• Knowledge of DMV policies related to the Online Dealer Program and title processing.
• Strong organizational skills to manage high-volume transactions and maintain accurate records.
• Excellent communication skills for responding to dealer inquiries and resolving issues.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Responsibilities

• Act as the first point of contact for Virginia dealers seeking support with title work, compliance questions, and program-related inquiries.
• Review and process dealer submissions in accordance with established DMV procedures and standards.
• Identify and manage corrections to submitted materials, ensuring accuracy and completeness.
• Monitor dealer compliance and provide guidance to resolve issues promptly.
• Maintain up-to-date knowledge of DMV regulations, policies, and program requirements.
• Collaborate with internal teams to escalation complex issues and support continuous improvement of service delivery.
• Document interactions, submissions, and resolution outcomes in relevant systems.

Skills

DMV policies

Organizational skills

Communication skills

Data entry

Recordkeeping

Submission auditing

Job description

Virginia DMV in Richmond seeks three Online Dealer Program Support Technicians to serve as the primary contact for Virginia dealers, handling title work, compliance questions, and program inquiries. You will process dealer submissions, manage corrections, and ensure all work follows DMV standards to support accurate, efficient service.

Selected candidates must complete the I-9 form, pass background checks, and comply with E-Verify. Prior DMV program experience is a plus.